FAQ

What is inside the monthly boxes?

Each box is slightly different and each contains new pieces of the story line for you to fit together into the whole. We try not to be too specific with the box contents as it varies story to story and month to month – but there’s always a cover letter from the person leading the investigation to start you on your way – and each box will contain other contents, themed to the game, and have different parts of the puzzle to integrate together to give you a full picture.

As an example – Box 1 of “An Inheritance of Murder” contains a cover letter from the Heir Hunter, a burned journal from Marie Jones, a dried leaf, a cryptic note, spices, sketches (within the journal) and journal entries.

Box 2 of “An Inheritance of Murder” contains a letter from the heir hunter, a diya, a cigarette card, a letter from a friend, a boarding card, a newspaper clipping, spice.

What happens if I cancel a subscription?

If you cancel a subscription then we stop supplying your boxes.  No further payments will be made.  If at some point you want to continue with the story, then you can buy the boxes for subsequent months pay as you go.

I want to buy this as a gift - can I do that?

Many of our subscriptions are purchased as a gift for family and friends.  When you place an order, please be sure to add in the shipping address details for the person who is receiving this as a gift and we will send it directly to them.  If you’d prefer we send the first box to you directly – please contact us and we’ll make a note on our orders to do so.

I don’t have paypal - can I pay by card?

Yes – you don’t need a paypal account to pay by paypal.  Paypal is just our card processing system.  When you click to pay, you’ll get the option to sign into your paypal account or pay directly using your card.

What happens if I find it too hard?

The solution will be provided at the end of the year, so if you are well and truly stuck – it will all make sense at the end of the year – but in the meantime – you can ask to join the support groups.  Each month is allocated to a different support group depending on which month they sign up.  You will be sent details to access this when you sign up for a monthly or yearly subscription.  We don’t usually supply details to the support groups to Pay as you Go box buyers, because it’s hard to avoid spoilers if you aren’t receiving the boxes at the same time as the rest of your cohort.

When do you ship the boxes out?

We have a deadline for new subscribers on the 14th of each month.

The boxes are shipped by the 21st of each month.  So if you order before the 14th of the month you’ll receive your first box in the same month.

We aim to ship all boxes by the 21st of each month.  The only time this changes is near Christmas when we know it’s gifting season and we have to ensure boxes arrive for Christmas.  Cut off dates for this are displayed nearer the time.